All services

Online sale

Servitickets is a unique platform that integrates all sales channels. Immediate creation of products for a rapid response to demands: palaces, groups, temporary events, concerts, groups, etc.

• Intuitive and configurable sales process: assisted shopping cart, “natural” process of steps and application of discounts
• Cross-platform design and accessible level AA for all clients.
• Mass and automated notifications: cancellations, reminders, by product and closing date, etc.
• All options for receiving tickets and payment methods.
• Automated after-sales for billing and change of reservations: The visitor can request an invoice, modify, cancel the reservation. (ticket identifier + SMS.

Physical lockers

Servitickets facilitates a faster and more comfortable service process for ticket office staff

• Agile and customizable Point of Sale Terminal (POS) for any center.
• Modern and renewable equipment for renting.
• Quick keys for most used functions, speeding up the process.
• Exhaustive control of cash and cash management.
• Immediate issuance of invoices for customer peace of mind.
• Continuous and on-site telephone support to ensure uninterrupted service.
• Integration with lathes, PDAs, Autovending.

Telephone sales and customer service

Dedicated Call Center. Reporting tool connected to the Servitickets back office, customizable to each process and each case. 

• 24×7 high availability service in several languages ​​in Spain with unlimited availability to quickly respond to calls.
• General information functions to advise the visitor and queries of the ticket office staff
• Telephone sales through campaigns to boost ticket acquisition.
• Generative intelligence Chat Bot for first-time assistance with frequent queries.
• Continuous training on operations, languages, technology, sales techniques, etc.
• Customized reports, integration with third-party dalamesh, etc.

Agencies and Groups

Market place for Agencies, online sales systems, group organizers, independent agents, traveler transportation, etc.

• Specialized support for the operations of groups with differentiated rules (agencies, heritage, cultural, education, etc.).
• Management of annual contracts with agents: private area, billing, reports, incidents, communications, returns, etc.
• Integration of digital agents to expand the market: control of capacity, exchanges, returns, etc. Own REST API and adaptations.

Integrations and reports

Integrations between computer systems such as accounting programs, tax reporting, online ticket reservation, capacity control, CRM and digital marketing, etc. today they are everything.

• Integration with the accounting system: billing, daily operations and tax settlement, tax summaries, etc.
• Integration with market-leading CRM and custom developments for clients.
• Own dashboard, powered by Microsift’s Power BI technology
• Integration with statistical data systems and client data intelligence.
• Integration with digital marketing tools with GPDR verification for campaigns, upselling in other channels, relationships and with other brands.